Privacy policy
Hamilton's Tile & Stone (ABN 64 552 102 490) respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Hamilton's Tile & Stone provides tile, grout and stone cleaning, recolouring and sealing services across the Sutherland Shire and greater Sydney. Our office is at Unit 2, 461-463 The Boulevarde, Kirrawee NSW 2232.
What we collect
We only collect information that we need in order to quote for and carry out work. That usually means:
- Your name, phone number and email address
- Your suburb and, if we are attending, your street address
- Details about the job, including the service you are interested in, the areas involved and any photographs you choose to send us
- Records of our correspondence with you, including quotes, invoices and job notes
- Technical information collected automatically when you visit this site, such as your IP address, browser type, the pages you view and how you arrived here
We do not collect sensitive information, and we do not ask for payment card details through this website.
How we collect it
Most information is given to us directly, through the quote form on this site, by phone, by email or in person. Technical information is collected automatically through cookies and analytics tools when you use the site.
Why we collect it
We use your personal information to:
- Respond to your enquiry and prepare a quote
- Book, carry out and follow up work at your property
- Issue invoices and keep our business records
- Contact you about your job, including scheduling and access arrangements
- Improve this website and understand which of our advertising is working
- Meet our legal and insurance obligations
If you would rather not receive marketing communications from us, tell us and we will stop. We will still contact you about any work you have booked.
Cookies, analytics and advertising
This site uses cookies and similar technologies. Some are necessary for the site to function. Others help us measure how the site is used and how effective our advertising is.
These tools may set cookies that allow Google or other providers to recognise your browser across websites and show you our ads elsewhere. You can opt out of personalised Google advertising through Google's Ads Settings, and you can block or delete cookies through your browser settings. Blocking cookies may affect how parts of this site work.
Who we share it with
We do not sell your personal information. We may share it with:
- Our staff and, where relevant, service providers who help us run the business, such as our booking, invoicing, email and website hosting providers
- Analytics and advertising providers, in the manner described above
- Our insurer or professional advisers, where necessary
- Anyone else where you have given us permission, or where we are required or authorised by law
Some of these providers store data on servers outside Australia, including in the United States and the European Union. Where that happens, we take reasonable steps to ensure the provider handles your information consistently with the Australian Privacy Principles.
Before and after photographs
We often photograph work we have completed. We will not publish photographs that identify your property, or name your suburb alongside them, without your permission. If you have given permission and later change your mind, contact us and we will remove them.
How we store and protect it
Your information is held in our business systems and, where relevant, in paper records. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure, including access controls and secure, reputable software providers. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
We keep personal information for as long as we need it for the purposes described above, and for as long as we are required to keep records by law. When it is no longer needed, we destroy or de-identify it.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below. We will respond within a reasonable period. In some cases we may need to verify your identity first, and there are limited circumstances in which we may refuse access, in which case we will explain why.
Complaints
If you think we have mishandled your personal information, please contact us first so we can try to put it right. We will acknowledge your complaint and respond within a reasonable period.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, and the date at the top shows when it was last changed.
Contact us
- Hamilton's Tile & Stone
- Unit 2, 461-463 The Boulevarde, Kirrawee NSW 2232
- Phone: 02 9525 3377
- Email: info@hamiltonstileandstone.com.au